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TrackerUserTypes

There are four types of user for a Tracker in addition to the Administrative role, although these can be simplified to three in some cases.

  • Requester - Someone who creates issues. They are predominently interested in their stuff - issues which they have created. Key information they want to know about these issues is:
    • Status/progress - how are their issues being progressed.
    • Priority - how important is their issues = how soon will it be dealt with.
    • Date created - how old is this issue.
    • Date last modified - this lets them see if their issues are being worked on or gathering dust.
  • Supporter -
  • Supplier Management -
  • Client Management -
  • Administrator -

Owner: StephenHarrison?
Last major update: June 22, 2000